Definition
Analysis of chatbot conversations to improve responses.
Usage example
Implementation of privacy-respecting tracking: Google Analytics 4 or alternatives (Plausible, Matomo), custom dashboards, KPI analysis.
Glossary
Conversation Analytics: Measurement and analysis for data-driven decisions
Analysis of chatbot conversations to improve responses.
Implementation of privacy-respecting tracking: Google Analytics 4 or alternatives (Plausible, Matomo), custom dashboards, KPI analysis.